Shipping policy

Shipping Policy

Where we ship

We currently ship to all addresses within Australia, including PO Boxes.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You'll get an email with your tracking number as soon as your order is on its way.

Delivery time

Once dispatched, delivery usually takes 7-14 business days. Remote and regional areas can take a little longer. Delivery times are estimates and can be affected by carrier delays outside our control.

Shipping costs

Standard shipping is free on every order within Australia.

Multiple items

If you order more than one item, your order may arrive in separate parcels. Each parcel will have its own tracking number.

Tracking your order

Every order is sent with tracking. If your tracking hasn't updated for 5 business days, or your order hasn't arrived within 20 business days of dispatch, contact us and we'll look into it.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us with your order number and we'll send a replacement or refund you. See our Refund Policy for details.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, contact us straight away. We can update the address before the order is dispatched, but can't redirect parcels once they're on the way.